Terms of Service

By using this website and purchasing our products, you agree to these Terms and Conditions.

1. Returns Policy (Philippines)

Balipura takes pride in hand producing our products one by one, from manufacturing to careful packaging before we hand your order to our trusted couriers for delivery.

We accept refunds only if the goods you received are damaged, defective, or incorrect.

1. Reporting period
   You must email your claim to hello@balipura.ph within three (3) calendar days from the date you receive the goods.

2. Evidence required
   If your claim involves damage, please include clear photos showing:

3. The damaged item

4. The outer packaging

5. The waybill or delivery label if available

This helps us investigate quickly and take corrective action.

3. Assessment and resolution
   Once we validate the claim, we will do one of the following at our discretion, subject to applicable Philippine consumer laws:

4. Send a replacement for the affected item

5. Issue a refund for the affected item

6. Return shipping
   If we require the item to be returned for verification:

7. The customer will shoulder return shipping costs, unless the return is required by law to be covered by the seller.

8. We do not reimburse original shipping fees, unless required under applicable law.

9. Return condition
   Returned items must be unused, unaltered, and in their original packaging. We do not accept returns for items that have been repackaged, relabeled, tampered with, or resold.

10. Return address
    Please email hello@balipura.ph to request the return address. Return addresses may vary depending on where your order was dispatched from within the Philippines.

11. Scope of this policy
    This Returns Policy applies only to goods sold and dispatched through the official Balipura website. Purchases made through third party resellers or stockists are subject to their own policies and are not covered by this policy.

2. Pricing

1. Prices displayed on our website may change from time to time without prior notice.

2. We may offer promotions during certain periods of the year.

3. Prices are generally shown in Philippine pesos unless stated otherwise.

4. Once your order is successfully placed and paid, the price for that order will not change.

3. Product Use and Resale Restrictions

Balipura products must not be repackaged, relabeled, or resold except in their original packaging. Any violation of this rule voids this Returns Policy to the extent permitted by law.

4. Disclaimer

1. Informational content only
   The information on this website and on our social media pages is provided for general information purposes only. We make no medical, therapeutic, or health claims, and we are not licensed to provide medical advice.

2. No warranty on outcomes
   The use of Balipura products is outside our control. To the maximum extent permitted by Philippine law, we make no representation or warranty, express or implied, regarding outcomes, results, or effects of use, including any injury, irritation, or adverse reaction.

3. Consult a professional
   Even if products are described as natural, you should consult a licensed physician or qualified healthcare professional before use, especially if you are pregnant, nursing, have allergies, have an existing condition, are taking medication, or are using the product on children.

4. Limitation of liability
   To the maximum extent permitted by law, our total liability (including our owners, employees, partners, and affiliates) is limited to the value of the goods purchased. We are not liable for any indirect, incidental, special, or consequential loss arising from the use of the products or the use of this website.

5. Fitness for purpose
   Any statements about products are not a recommendation that the product is fit for a specific purpose. You are responsible for ensuring the product is suitable for your intended use.

5. Governing Law

These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any disputes will be filed in the proper courts of [City], Philippines, unless required otherwise by applicable law.

6. Contact

For concerns, claims, or support, contact:
Email: hello@balipura.ph