Frequently Asked Questions

We ship nationwide in the Philippines. 

For Metro Manila and Calabarzon please allow 3-5 working days.
For deliveries outside of Metro Manila and Calabarzon, please allow 7-10 working days.

Weekly order cut-off is on Thursdays at 5pm. Packaging and fulfillment will be processed on Fridays and Saturdays.

Delivery turnaround times are subjective to courier traffic. You may send us a message at hello@balipura.ph if your order is taking longer than expected. 

Please contact us at hello@balipura.ph and we will assist you with your payment.

We accept all major credit cards (Visa and MasterCard), Gcash, Paymaya, and bank transfers. All payments are processed securely through our encrypted payment gateway.

We stand behind our products 100%. If you receive a damaged or defective item, please contact us within 3 days of delivery with photos and your order number. We'll arrange a replacement or refund immediately.

We welcome stockists! Please contact us at hello@balipura.ph with your store details.

Absolutely! We love hearing from our customers. You can leave reviews on our website, Instagram account, or send us your feedback directly at hello@balipura.ph. Your honest feedback helps other customers and helps us improve our products.

We use reliable shipping partners Lalamove, J&T and LBC depending on your location. All orders are carefully packaged to ensure safe delivery. You'll receive a delivery link or tracking number via text message once your order ships.